FAQ’s

What products do The Distributors stock?

The Distributors stock an extensive range of confectionery, snackfoods, gum, beverage, grocery and more. From major suppliers like Cadbury/Kraft, Mars, Nestle, Wrigley, Smiths, Arnott’s, Ferrero, Stuart Alexander, Snack Brands Australia, Kellogg’s, Frucor and Red Bull to smaller suppliers and imported brands, The Distributors stock the largest product range in the route industry. With over 6000 SKU lines, we are bound to carry the product your customers desire.  Search our product range or contact The Distributor nearest to you.

Will The Distributors deliver to my retail store or location?

With 38 warehouses strategically located throughout Australia, we possess true national coverage. Whether you own a small corner store or are part of a national banner group, there is a member of The Distributors to service every retail outlet.
To find The Distributor nearest to you, call 1800 989 022 or simply click here for our locations

Is there a limit on how much I need to spend?

There is a minimum purchase of AU$200.00 per order. Contact The Distributor nearest to you for further details.

What are the different ways I can order stock?

We have a number of ordering options arranged to cater towards individual needs:
1. Sales representative
2. Fax
3. Email
4. Phone
5. Online ordering
Contact The Distributors to talk about the best options for your needs.

How long does it normally take for a delivery to arrive?

Depending on the district you are located in, a delivery can take anywhere from 1 working day in the Metropolitan regions and up to a number of working days in the regional areas.
Contact The Distributor nearest to you to get the most accurate time frame.

What service should I expect from The Distributors?

We offer superior customer service, extensive metropolitan and regional coverage, a broad product range specialising in Confectionery, Snackfood, Beverage and Grocery Food and Non-Food and most important of all…we deliver!
Come and experience the secrets of our success for over 30 years!

What kind of promotions do The Distributors offer?

We produce a monthly catalogue called Price Busters featuring the specials for the month, latest product releases, merchandising solutions, category reviews etc as well as seasonal promotional flyers called Sweet Surprises. Your local distributor may also run their own promotions throughout the year alongside our national promotions.
Click here to see the current National Promotions  or to hear about the current promotions in your area.

What is The Distributors Advantage Rewards Program?

The Distributors Advantage is a program specifically designed to reward our customers with special benefits and privileges not offered by any other wholesaler. It is open to non-national and non-corporate customers and is free to join.
Members earn Points for purchasing product from participating manufacturers (Advantage Partners) and can redeem the Points earned for a vast array of rewards including, electronics, homewares, travel, event tickets, gift cards, experiences and much, much more.

Can I join The Distributors Advantage Rewards Program?

The Distributors Advantage Rewards Program is open to all customers of The Distributors who are non-national or non-corporate customers. One nominated person only per Account will be awarded Advantage Reward Dollars on their The Distributors Advantage Rewards Account. To join the program click here

How do I become a Member of The Distributors Advantage?

There are a number of ways to join.
  1. Auto-enrolment invitation via your wholesaler – You will receive notification of this and information on how to activate your Rewards Account online
  2. Via application – Your Distributors Rep can provide you with a registration form to fill out and sign or
  3. You can complete an online registration – Register
Once your Rewards account has been established (please allow up to 2 weeks), you will be sent an email with information on how to access your account online.
You must have a valid email address to join The Distributors Advantage. One nominated person only per Account will be awarded Advantage Reward Dollars on their The Distributors Advantage Rewards Account.

I am not sure which products to sell within my store. Can you help?

The ideal product mix is essential for maximizing your business sales. We have invested in business intelligent tools that monitor all sales data and enable all parties of the supply chain to analyse their sales and market trends. By using this resource, we can help you identify which products to carry within your store based on your local area.
Contact The Distributor nearest to you to request for a sales representative to visit your store.

I have tried to merchandise my store but I haven’t noticed an increase in my sales. What am I doing wrong?

When remerchandising your store, appropriate shelf layout is essential for future incremental sales. Considering that the confectionery and snackfood market comprises of around 70% of impulse purchases, a planogram (visual merchandising guideline) can be a vital sales tool.
Contact The Distributor nearest to you to find out more information.

How do I sign in to my account?

On the top right corner of your screen, there is a link named “Register or Sign In”. This is where you will sign in as a returning customer. You will be required to select your local wholesaler from the drop down list, enter your account number (found on your invoice/ statement) and enter your password.

I am already a customer of The Distributors, but cannot sign-in online. 

If you are a current customer but this is the first time you have tried to sign-in to this website, you will actually need to register for online access. On the top right corner of your screen, there is a link named “Register or Sign In”. Follow the prompts for new customer. You will need to enter your company details (step 1), select yes I am a current customers and choose your current wholesalers (step 2) and then enter your delivery and billing address (step 3). We cannot accept PO Box as a delivery address. Submit and we will then send you a confirmation email once your online account has been approved.

How do I register as a new customer?

On the top right corner of your screen, there is a link named “Register or Sign In”. Follow the prompts for new customer. You will need to enter your company details (step 1), select no I am not a current customer (step 2) and enter your delivery and billing address (step 3). We cannot accept PO Box as a delivery address. Submit and we will then process your request and send you a notification email one your account has been approved.

I have forgotten my password, can you help me?

At the “Register or Sign In” page under Returning Customer, click on “Forgotten Password”. On the next sceen, select your local wholesaler from the drop down list, enter your account number (found on your invoice/ statement) and email address and press “Get New Password”. A new password will be sent to your email address.

How do I place an order?

To place an order you must be logged in. Once logged in you can add the items you wish to purchase. Enter the quantity and click “Add to Cart”. At anytime you can view your order by clicking “Shopping Cart”. When you have finished shopping and reviewed your shopping cart, click “Checkout”.
Once your order has been submitted, you will receive a confirmation email with details of your order.